(The seller stated that they could not bring the motor home to us because they were leaving the next day for back home). When ***** stepped into the discussion, she also told the seller, the same thing. At that time we can transfer the title to the new owner. So, **** told the seller that they need to bring the motor home to us for an inspection. It should have said something like Itasca, Or Winnebago. Per ****, she was trying to let you know that ****'s policy on motorhomes is that they can not have the make and model of a car. However, if customers are not willing to cooperate with us, it is hard for us to convey the message. That is, with more respect and the best customer service. However, in our office, we do run it a little different than the field offices. I know the stigma for coming into an MVD office is not the best and customers are already uptight. It was my understanding that **** was trying to explain the **** policies on a Motor Home Title Transfer to no avail. I, the owner, talked with ***** and **** today. Who said anything about sunglasses" OWNERS RESPONSE TO YOUR BBB REVIEW AND YOUR UPDATE: Sunglasses may not have been mentioned when you left the ****** Review, but that is what it was all about, right? According to your BBB review. Being asked to remove your sunglasses is a state mandate for pictures and is also necessary to verify identity of individuals conducting state business in our office" ~ YOUR UPDATED COMMENT: "Here is my response to the comments this business left about my review. And I suggest if you are disabled never to go here!!!! I had to file complaint to BBB and **** MVS'S COMMENT IN REGARDS TO YOUR REVIEW (please see ****** reviews): "We are sorry you feel you were discriminated against, we would never intentionally or unintentionally discriminate in any manner of business. ORIGINAL REVIEW ON ******* Negative 100 review. Broke my self esteem and I felt violated. He answered all our questions in a nice manner.My sister and I both felt discriminated against. She said she was the higher up person.So I told her I will file a complaint to the **** Which I did.She then left the area and brought the owner of the business out.We told him what happened. ******* said "you are not disabled and you need to leave or I will call the cops."I asked for someone higher up than her. She wouldn't answer any of our questions. My sister and I are both disabled.I told ******* we are both disabled we need you to explain what it means. My sister said "I have to keep my sunglasses on for my disability and I don't need to explain why to you."******* said if she didn't take them off then we couldn't do anything and threw the title at us.I said "why are you being so rude to people with a disability? All we want to know is what we need to do to get the title transfered from her name to my name"******* said "oh your going to play the disability card?"I got really upset. That she wasn't allowed to where them in the building. She wouldn't explain it.******* then told my sister to take off her sunglasses. Immediately she was rude to my sister and I.We asked ******* to explain the process. The time was 345pm to 445pm.The manger name is ***************The other staff member name is ****.**** was not explaining how anything worked to transfer out of state title from my sister's name to in state title in my name.She got the manager ******* to come over. I suggest not going to this place if you have a disability. Everyone else has gained in this mistake. I am holding the *** and Harley ******** responsible for making this mistake that has only been to my detriment. However, the *** made a clerical error **sting me $700 Dollars in debt I am not able to get from the sell of this bike. I would of never agreed to ** own this property and pay it off had this not been done. I did everything right in the purchase of this motorcycle by protecting MY FINANCIAL interest in having the legal documents put in AND Ownership. Due to the *** ERROR in re**rding OR, not AND, ****** was able to illegally sell my property back to the original seller, ****************************. This *** Office in**rrectly re**rded OR, NOT AND on the Official Title that has been in the hands of the **************** and Harley ******** for 7 Years. 2015, this MVD office was given the attached Title Application to process and re**rd. I just learned last week what I'm about to report.
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